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“Evaluating Usability Throughout Design and Development” – Joseph Dumas & Janice Redish
Joseph Dumas & Janice Redish analyze the potential benefits of combining various evaluation methods as complementary tools for usability testing in the context of usability engineering.
“Defining Goals and Concerns” and “Deciding Who Should Be Participants” – Joseph Dumas & Janice Redish
Before you begin testing it is important to set your primary evaluation goals and concerns. Once those have been defined, it will be possible to plan a usability test accordingly. Dumas & Redish raise the following processes: making choices among goals and concerns; moving from general concerns to specific ones; and understanding sources of goals and concerns.
“A Human-Centered Technology.” – Don Norman
While innovation has a historical contribution in terms of providing appropriate and efficient tools for society that help enrich human knowledge and enhance mental capabilities (memory, thought, reflection), it has however created modes of entertainment that increasingly promote a consuming rather than a productive people and is accountable for the apparent social divider between the haves and havenots of technology.
Kuniavsky’s “Information Shadows”
Information shadows enable users to access information about their products and experience them in very different ways than could have been imaginable before the Internet. Today, products mean so much more to people and impact their product/customer experiences in new ways. With built-in ubicomp, customers experience products that have a much wider network of associations.