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How to Plan, Design, and Conduct Effective Tests – Jeffrey Rubin & Dana Chisnell
Testing has two main objectives: on the marketing level, it aims at improving sales; on a user-centered level, it aims at minimizing user frustrations and maximizing a product's usability. As the authors point out, testing goals inform the design of a product; those work in terms of the usefulness or relevance, learnability, efficiency, effectiveness, and satisfaction factors.
Don’t Make Me Think! A Common Sense Approach to Web Usability. – Steve Krug
Steve Krug explains how we can create better Websites if we just stop wasting time on useless debates within teams and engage in 'usability testing' early on in the development process. His book provides the antidote.
He distinguishes between designers and developers in what they consider to be a 'good' website design. Designers prefer pleasant layouts, whereas developers enjoy a good amount of features. This is also compared to the duality between commercial culture and craft culture. Which is a question of aesthetics versus usability. Ideally, we would want to have both.
The Simplicity Shift – Scott Jenson
Scott Jenson defines 'feature blindness' as users being blinded by a feature list. He identifies the bottom-up approach of creating a user persona and a task scenario as more efficient than the top-down approach, in terms of organizing a commonsensical hierarchy of a product's features. The ideal visualization would be to 'tame' the feature list and prioritize features in accordance to a set of usage requirements and subsequent usage frequency.
Rob Wynne
As a dyslexic, Wynne's work revolves around ideas of language and found defects in texts and matter. He uses a wide range of materials and works on a variety of scales and surfaces, from installations, glass text, drawings, embroidered paintings, to ceramics as well as glass sculptures.
Sketching User Experiences (1)- Bill Buxton
In "Interacting with Paper," Bill Buxton proposes paper prototyping which he calls 'paper interfaces' as an alternative and a better solution to testing user experiences before starting the design process. The author suggests that paper holds powerful affordances that represent systems of control that users respond to and experience, both in terms of a sketch's control over users' actions (control commands) as well as its faculty to lead users to focus on the 'experience' and 'usability' of an interface rather than on its aesthetic feel or design.